What does it take to reach 100? As part of our 100th anniversary celebration, we’re posting a piece of Berglund’s history on our blog each day for 100 days. Check in each day to learn new tidbits about our company, win prizes based on your Berglund knowledge, and, most of all, to help us celebrate.
Secrets of Success: Making Relationships Last
You learn a lot of lessons on the way to turning 100. Throughout our 100th anniversary blog, we’re sharing the takeaways that have helped us make it through our first century – and might help your business do the same.
This week’s piece of advice? Nurture your business relationships.
We go way back with many of our clients. University of Chicago, Northwestern University, Little Company of Mary Hospital and Francis W. Parker School are just a few of the organizations we’ve served for years, even decades. More than half of our business comes from repeat clients, and we have an ask-back rate of close to 100 percent.
Why do project owners come to us again and again? First of all, because they know they’ll be satisfied with our work – we’ve completed every job we ever started, and we often finish ahead of schedule and below budget. But it’s about more than doing a job correctly. Berglund strives to go above and beyond on each project, whether that means chasing down a thief lurking around a job site, helping an owner find a better way to complete a project or simply taking out a homeowner’s trash. Our clients know we truly care about them and their businesses, and in return, they care about us enough to trust us with their projects time and again.
Tags: 100 years, Secrets of Success
[...] opened in 1996, was our first major expansion outside of our home base in Chicago. We spent years building relationships with local project owners and subcontractors before we made the move to Chesterton, Ind. As a [...]